Residences on Madison (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, disclosed, and protected when you visit the Residences on Madison website or communicate with us electronically.
Information We Collect
We may collect personal information that you voluntarily provide when interacting with our website or contacting our leasing office. This may include:
Name
Email address
Phone number
Mailing address
Preferred move-in date or apartment preferences
Any additional information you provide through contact forms, rental inquiries, or tour scheduling requests
We may also collect non-personal information automatically, including:
Browser type and device information
IP address
Pages visited on our website
Date and time of access
Website usage and interaction data
This information helps us understand how visitors use our site and allows us to improve performance and user experience.
How We Use Your Information
Information collected through this website may be used to:
Respond to inquiries and requests
Schedule property tours
Provide information regarding apartment availability, pricing, and promotions
Process rental-related requests
Communicate leasing updates and property information
Improve website functionality and user experience
Maintain property operations and customer service
Comply with legal and regulatory requirements
We do not sell your personal information to third parties.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
Remember user preferences
Understand website traffic patterns
Improve site performance
Provide relevant content
You may adjust your browser settings to refuse cookies; however, some portions of the website may not function properly if cookies are disabled.
Information Sharing and Disclosure
We may share information only when necessary for legitimate business purposes, including:
With property management personnel and authorized staff
With trusted third-party service providers that assist with website hosting, leasing tools, marketing platforms, or property operations
To comply with applicable laws, regulations, court orders, or legal processes
To protect the safety, rights, or property of residents, staff, or the public
All third-party vendors are expected to maintain appropriate safeguards to protect your information.
Third-Party Websites and Services
Our website may contain links to third-party websites or services, such as:
Online leasing platforms
Payment portals
Mapping services
Social media platforms
We are not responsible for the privacy practices of third-party websites. Users are encouraged to review the privacy policies of those websites before submitting personal information.
Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
Personal information is retained only for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal and regulatory obligations
Maintain business and leasing records
Information that is no longer needed is securely deleted or destroyed when feasible.
Children’s Privacy
This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If such information is identified, it will be promptly removed.
Fair Housing Compliance
Residences on Madison complies fully with all applicable federal, state, and local fair housing laws, including but not limited to the Fair Housing Act. Information collected through this website is not used to discriminate based on:
Race
Color
Religion
Sex
National origin
Familial status
Disability
Any other protected class under applicable law
Massachusetts Privacy Rights
Residents of Massachusetts may have rights under applicable state privacy and consumer protection laws. We will comply with all applicable laws regarding the handling and protection of personal information.
If required by law, users may request access to, correction of, or deletion of their personal information, subject to legal and operational requirements.
Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements, technology, or business practices. Any updates will be posted on this page with a revised effective date.
Continued use of this website after updates are posted constitutes acceptance of the revised policy.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Residences on Madison
Worcester, Massachusetts
Email: manager@residencesonmadison.com